![]() ![]() ![]() Collect and analyze system data for quality assurance of technical design and optimum system performance.Report results from technical research, system performance reports and problem resolutions to management Analyze and recommend tools and service aids for system/network operation and problem determination. Update, direct and escalate problems for final resolution.Provide first- or second-level problem determination/isolation and recovery support for computer systems.Recommend application design changes to management and Enterprise IT to maximize resources.Administer and control updates/changes to production programs, files, and databases.Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to IT Change Control Process.Install, upgrade, and maintain technology hardware and software products.
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